Last Updated: July 15, 2025

Roast & Steep (“we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website and use our services.

Information We Collect

We collect information from you when you:

• Browse our website

• Place an order or create an account

• Subscribe to our newsletter or coffee club

• Contact us for support or inquiries

• Submit applications for franchising or fundraising

Types of information we may collect include:

• Name, address, and contact details (email, phone number)

• Shipping and billing addresses

• Payment information (processed securely; we do not store payment card details)

• Order history and preferences

• Application details (for franchising, fundraising, or other forms)

• Uploaded documents

• Messaging content and comments

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide customer support and respond to inquiries

• Send you order updates, shipping confirmations, and important account information

• Send marketing communications, newsletters, exclusive offers, and brewing tips (with your consent)

• Improve our products, services, and website experience

• Review and process franchise and fundraising applications

• Meet legal requirements and prevent fraud

How We Share Your Information

We do not sell your personal information. We may share information with:

• Trusted third-party service providers (for payment processing, shipping, email communication, and analytics)

• Legal authorities if required by law or to protect our rights

• Business partners (for example, in the case of a merger or acquisition, with proper safeguards)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate and secure our website

• Analyze site usage and improve functionality

• Remember your preferences and enhance your browsing experience

You can manage cookie preferences in your browser settings.

Email and Marketing Preferences

• You may opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails, or by contacting us at hello@roastandsteep.com.

• Transactional emails (order confirmations, shipping updates, customer support) will continue for active orders and accounts.

Data Security

We implement industry-standard security measures to protect your data. Sensitive information (like payment details) is encrypted and processed securely. Access to your data is limited to authorized personnel and trusted partners only.

Children’s Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information from children.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access or correct your information

• Request deletion of your data

• Object to, or restrict, certain processing activities

• Withdraw consent for marketing at any time

To make such a request, contact us at hello@roastandsteep.com.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised update date.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

• Email: hello@roastandsteep.com

• Phone: 1-800-324556

• Address: 123 Coffee Lane, Brew City, BC 12345

Copyright © 2025 Roast & Steep. All rights reserved.