Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more
Shipping & Delivery
Standard shipping takes 5-7 business days. Express shipping (2-3 days) and overnight shipping are also available. Orders are processed within 1-2 business days.
Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat shipping rate of $5.99.
Currently we ship to the US and Canada. International customers may be subject to customs fees which are not included in our shipping costs.
Absolutely! Once your order ships, you'll receive a tracking number via email.
Returns & Exchanges
We accept returns on unopened products within 30 days of delivery. Please review our Return Policy for details on eligibility and instructions.
To return an item, contact our customer service team with your order number. We’ll provide instructions and a return shipping label if eligible.
Yes, exchanges are available for unopened products within 30 days. Contact us to initiate an exchange.
Subscriptions
Choose your favorite products and select a subscription frequency. We’ll automatically deliver your items on your chosen schedule, with the option to modify or cancel anytime.
Yes, you can adjust your subscription details—such as frequency, products, or delivery address—by logging into your account.
Cancel anytime from your account dashboard or by contacting customer service before your next billing cycle.
Subscribers enjoy exclusive discounts, early access to new products, and other special offers.
Products
We work directly with farmers and cooperatives to ensure ethical sourcing and the highest quality beans.
Many of our teas are certified organic. Product descriptions specify organic status.
Coffee and tea are best enjoyed fresh. Most products have a shelf life of 6-12 months if stored in a cool, dry place.
Yes, we offer sample packs for both coffee and tea so you can try before committing to a larger size.
Franchising
Franchisees should have business experience, sufficient capital, and a passion for coffee and tea. See our Franchising page for full requirements.
Costs vary by location and size. Contact our franchise team for a detailed breakdown.
We offer comprehensive training, marketing support, and ongoing operational assistance.
The process typically takes several months, depending on site selection, approvals, and training.
Fundraising
Organizations partner with us to sell our products and earn a portion of the proceeds for their cause.
Schools, nonprofits, and community groups are all welcome to apply.
Minimums may apply depending on the fundraising package. Contact us for details.
Campaign duration is flexible and can be tailored to your organization’s needs.
Account & Orders
You can check out as a guest, but creating an account allows you to track orders and manage subscriptions.
Click “Forgot Password” on the login page and follow the instructions to reset your password.
Orders can be modified or canceled before they are processed. Contact customer service as soon as possible for assistance.
We accept major credit cards, Square, and other secure payment methods listed at checkout.
Still Have Questions?
Can’t find what you’re looking for? Our customer service team is here to help.
Phone: 1-800-ROAST-TEA
Email: hello@roastandsteep.com
Hours: Monday-Friday 8AM-6PM EST