Shipping Information
Fast, reliable delivery for your favorite coffee and tea products
Shipping Options
Standard Shipping
5-7 Business Days
Free on orders $50+
Our most popular shipping option with reliable delivery
Express Shipping
2-3 Business Days
$9.99
Faster delivery for when you need your coffee fix sooner
Overnight Shipping
1 Business Day
$19.99
Next-day delivery for urgent orders (order by 12 PM)
- Processing & Delivery
Order Processing Time
Orders are processed within 1-2 business days. Orders placed after 12 PM EST will be processed the next business day.
Delivery Schedule
- Monday – Friday: Regular delivery
- Saturday: Express and Overnight only
- Sunday: No deliveries
- Holidays: Delays may occur
Order Cutoff Times
- Standard Shipping: 5 PM EST
- Express Shipping: 2 PM EST
- Â Overnight Shipping: 12 PM EST
- Shipping Areas
Domestic Shipping (US)
We ship to all 50 states including Alaska and Hawaii. Additional shipping time may apply for remote areas.
International Shipping
Currently available to Canada and select European countries. International orders may be subject to customs fees.
PO Boxes & APO/FPO
We ship to PO Boxes and military addresses (APO/FPO) via USPS only. Standard shipping rates apply.
Restricted Areas
Some remote locations may have shipping restrictions. Contact us for specific address verification.
- Shipping Policies
Package Protection
- Â All packages are insured for full value
- Signature required for orders over $100
- Temperature-controlled shipping for sensitive products
- Â Damage claims handled within 48 hours
Tracking & Updates
- Â Tracking number provided for all shipments
- Â Email notifications at each shipping milestone
- SMS updates available upon request
- Â Real-time tracking through our website
Special Handling
- Â Fragile items receive extra padding
- Â Fresh products shipped in insulated packaging
- Â Multiple item orders combined when possible
- Â Eco-friendly packaging materials used
Weather & Delays
- Weather delays beyond our control
- Holiday shipping schedules posted in advance
- Â Carrier delays communicated immediately
- Â Alternative delivery options offered when needed
Shipping FAQ
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order by logging into your account on our website.
Can I change my shipping address?
Address changes are possible before your order ships. Contact us immediately at hello@roastandsteep.com or call 1-800-ROAST-TEA.
What if my package is damaged?
Contact us within 48 hours of delivery with photos of the damage. We’ll process a replacement or refund immediately.
Do you ship on weekends?
We don’t process orders on weekends, but some carriers deliver on Saturdays for Express and Overnight shipments.
Can I expedite my order?
Yes, you can upgrade to Express or Overnight shipping by contacting us within 2 hours of placing your order.
What about international customs?
International customers are responsible for customs duties and taxes. These fees are not included in our shipping costs.